Shipping policy

PLEASE EMAIL CHAT@PEACHYQUEEN.COM WITH YOUR ORDER NUMBER FOR ANY QUESTIONS REGARDING ORDERS

CUSTOMER SERVICE HOURS MONDAY-FRIDAY 9AM-5PM PACIFIC STANDARD TIME

RESPONSE TIME 24-48 HOURS

DO NOT SEND MULTIPLE EMAILS OR WILL LOWER YOUR EMAIL IN THE QUEUE

HOW LONG DOES IT TAKE TO SHIP & WHEN WILL I RECEIVE MY ITEMS?

DUE TO POPULAR DEMAND IT TAKES 3-8 BUSINESS DAYS (MON-FRI) TO SHIP AND YOU WILL RECEIVE IT BETWEEN 2-5 DAYS AFTER IT IS SHIPPED UNLESS PRIORITY SHIPPING IS PURCHASED IT TAKES 2-3 DAYS TO ARRIVE.

WHEN ITEMS ARE ON BACK-ORDER IT CAN TAKE 2-4 WEEKS TO SHIP OUT.

HOW DO I TRACK MY ORDER?

TRACKING NUMBER WILL BE SENT TO EMAIL/ PHONE NUMBER THAT WAS PROVIDED PRIOR TO CHECKOUT OR YOU CAN USE THE NEW FEATURE CALLED "ORDER LOOKUP" LOCATED IN THE MAIN NAVIGATION MENU

I'M ALLERGIC TO CERTAIN INGREDIENTS, HOW CAN I SEE INGREDIENT LIST?

INGREDIENT LIST IS LOCATED ON DESCRIPTION OF EACH PRODUCT. IF ALLERGIC PLEASE LOOK AT DESCRIPTION BEFORE PURCHASE, CONSULT A DOCTOR/PHYSICIAN IF UNSURE.

RETURN POLICY?

ALL SALES ARE FINAL. NO RETURNS. CANCEL WITHIN 24 HOURS TO RECEIVE A REFUND.

LOST/STOLEN PACKAGES: ONCE YOUR PACKAGE IS HANDED OVER TO USPS, PEACHY QUEEN IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. IF PACKAGE SHOWS DELIVERED BY USPS PEACHY QUEEN CANNOT REFUND.

INCORRECT ADDRESS: PEACHY QUEEN IS NOT RESPONSIBLE FOR INCORRECT ADDRESSES ONCE SHIPPED

MISSING ITEMS: YOU HAVE A 30-DAY PERIOD TO MAKE A CLAIM ABOUT YOUR MISSING ITEM IN YOUR ORDER.

IF PACKAGE IS RETURNED YOUR ORDER WILL HAVE A RESHIPMENT FEE BETWEEN $5-$10 DEPENDING ON YOUR PACKAGE AND LOCATION